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Can I return a product?
You can return your product to us within 14 days of receipt.
- The product must be in the original packaging.
- Pack the product well in a separate shipping box so that the risk of damage is as small as possible.
How can I return a product?
You must take care of the return and the associated costs yourself, with the exception of a justified appeal to the money-back scheme. In the Netherlands this is easiest via one of the many PostNL points.
If you have received the wrong product or a product that you think is defective, please contact us via the return form or, of course, you can also do this by telephone/whatsapp/chat.
Can any product be returned?
Basically : YES
However, there are exceptions, namely:
- a product whose seal has been broken;
- a product that has been personalized for you, such as, for example, a product with an engraving;
- hygiene products such as mouth masks which are in a closed packaging and which have been opened by you;
- vouchers, gift vouchers and vouchers
Do I have to register a return?
You must register a return. This way we together prevent a return that is not allowed.
Fill in the return form and we'll get it started together.
What is the follow-up after return shipment?
We check your return and then confirm receipt by email.
Our administrative department will effect refund within 7 days (the original amount paid including VAT).
