You can return your product to us within 14 days of receipt.
- The product must be in the original packaging.
- Pack the product well in a separate shipping box so that the risk of damage is as small as possible.
You must take care of the return and the associated costs yourself, with the exception of a justified appeal to the money-back scheme. In the Netherlands this is easiest via one of the many PostNL points.
If you have received the wrong product or a product that you think is defective, please contact us via the return form or, of course, you can also do this by telephone/whatsapp/chat.
Basically : YES
However, there are exceptions, namely:
- a product whose seal has been broken;
- a product that has been personalized for you, such as, for example, a product with an engraving;
- hygiene products such as mouth masks which are in a closed packaging and which have been opened by you;
- vouchers, gift vouchers and vouchers
You must register a return. This way we together prevent a return that is not allowed.
Fill in the return form and we'll get it started together.
We check your return and then confirm receipt by email.
Our administrative department will effect refund within 7 days (the original amount paid including VAT).